Terms of service

Last Updated: July 2026

Welcome to Cool Heat Supply LLC. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order or using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. Your use of this website constitutes your agreement to these Terms of Service.

2. Products & Availability

We strive to ensure that all product descriptions, specifications, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct pricing or product information at any time.
  • Limit quantities available for purchase.
  • Discontinue products without notice.
  • Refuse or cancel orders due to pricing or inventory errors.

3. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We accept approved payment methods available during checkout. Orders will not be processed until payment has been successfully authorized.

If payment cannot be verified, we reserve the right to cancel the order.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

Cool Heat Supply LLC reserves the right to:

  • Refuse any order.
  • Cancel suspicious or fraudulent transactions.
  • Limit quantities purchased.
  • Request additional verification before processing an order.

If an order is canceled after payment, a full refund will be issued using the original payment method.

5. Shipping

Orders are processed according to our Shipping Policy.

Delivery estimates are provided for convenience only and are not guaranteed. Shipping delays caused by weather, carriers, manufacturers, or other circumstances beyond our control are not the responsibility of Cool Heat Supply LLC.

Please inspect your shipment upon arrival and report any shipping damage promptly.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Returned products must meet our eligibility requirements and may be subject to restocking fees where applicable.

7. Warranty

Products sold by Cool Heat Supply LLC include the manufacturer's warranty when applicable.

We do not provide additional warranties beyond those offered by the manufacturer unless expressly stated.

Warranty claims should follow the manufacturer's procedures and requirements.

8. Product Installation

HVAC equipment should be installed by qualified, licensed professionals.

Cool Heat Supply LLC is not responsible for damages, injuries, or equipment failures resulting from improper installation, misuse, or failure to follow manufacturer instructions.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, icons, and website design, is the property of Cool Heat Supply LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

10. User Conduct

By using this website, you agree not to:

  • Violate any applicable laws or regulations.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Use the website for fraudulent or unlawful purposes.

11. Limitation of Liability

To the fullest extent permitted by law, Cool Heat Supply LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

12. Disclaimer

All information on this website is provided "as is" without warranties of any kind, either express or implied.

While we strive for accuracy, we do not guarantee that product descriptions, specifications, pricing, availability, or other website content is error-free, complete, or current.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States and the state in which Cool Heat Supply LLC operates, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon posting to this page. Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Cool Heat Supply LLC

Email: support@coolheatsupply.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

These Terms of Service are intended for general informational purposes and should be reviewed by a qualified legal professional to ensure compliance with applicable federal, state, and local laws, as well as the specific business practices of Cool Heat Supply LLC.