FAQs
1. What products do you sell?
We offer a wide range of HVAC products, including air conditioners, heat pumps, generators, HVAC replacement parts, accessories, and other heating and cooling equipment from trusted manufacturers.
2. How long does order processing take?
Most orders are processed within 3–5 business days after payment has been received and verified. Processing times may vary depending on product availability.
3. How long does shipping take?
Standard delivery typically takes 7–14 business days after your order has been processed. Delivery times may vary depending on your location and the products ordered.
4. Do you offer free shipping?
Yes. Free shipping is available on qualifying orders over $250. Additional shipping charges may apply to oversized or special-order items.
5. Can I return my order?
Yes. Eligible products may be returned within 14 days of delivery, provided they are unused, uninstalled, and in their original packaging. Please review our Return & Refund Policy for complete details.
6. Do your products include a warranty?
Yes. Most products are covered by the manufacturer's warranty. Warranty coverage varies by manufacturer and product. We recommend registering your equipment after installation.
7. Should HVAC equipment be professionally installed?
Absolutely. HVAC equipment should be installed by a licensed HVAC professional to ensure safe operation, proper performance, and warranty compliance.
8. Can I change or cancel my order?
Orders may be modified or canceled before they have been processed or shipped. Please contact our customer support team as soon as possible if you need assistance.
9. How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can monitor your delivery.
10. Do you ship throughout the United States?
Yes. We ship to most locations within the continental United States. Some oversized items or freight shipments may have location restrictions.
11. Do you ship to P.O. Boxes?
No. Due to the size and freight requirements of HVAC equipment, we can only ship to physical street addresses.
12. What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout.
13. What if my order arrives damaged?
Please inspect your shipment upon delivery. If your order arrives damaged, contact us immediately with photos of the damage so we can assist you with the claims and replacement process.
14. Do you sell genuine replacement parts?
Yes. We offer high-quality HVAC replacement parts designed to help maintain and repair your heating and cooling systems.
15. How do I choose the right HVAC system?
Choosing the correct HVAC system depends on factors such as your home's size, climate, and energy requirements. If you're unsure, we recommend consulting a licensed HVAC contractor before making a purchase.
16. How can I contact customer support?
Our customer support team is here to help with product questions, order updates, and technical inquiries.
Email: support@coolheatsupply.com
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM