Last Updated: July 2026

At Cool Heat Supply LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Company name (if applicable)

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Shopping activity
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify payment information
• Provide customer support
• Communicate order updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send promotional emails (only if you opt in)
• Comply with legal obligations

Payment Security

Payments are processed through secure third-party payment providers. We do not store your complete credit card information on our servers.

Cookies

Our website uses cookies to:

• Remember your shopping cart
• Improve website functionality
• Analyze website traffic
• Personalize your shopping experience
• Measure marketing performance

You can disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

• Shipping carriers
• Payment processors
• Website hosting providers
• Marketing service providers
• Fraud prevention services
• Government authorities when required by law

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails regarding products, special offers, and updates.

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Withdraw marketing consent
• Request a copy of your information

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Cool Heat Supply LLC

Email: support@coolheatsupply.com 

Phone: 833-848-2665

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM